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Delivery Policy

Last updated: 07/07/2026

DELIVERY POLICY

Last Updated: July 2026

At MO PRO HOMES, we are committed to delivering your order safely, efficiently, and in excellent condition. Every order is carefully inspected, packaged, and prepared before dispatch to ensure it meets our quality standards.

By placing an order with us, you agree to the delivery terms outlined below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During product launches, promotional campaigns, festive seasons, or periods of high order volume, processing times may be extended. If this occurs, we will notify you of any significant delay.

Please note that processing time is separate from shipping or delivery time.

Delivery Within Nigeria

We deliver nationwide through trusted logistics partners.

Estimated delivery timelines are as follows:

  • Lagos: 1–3 business days
  • South West: 2–4 business days
  • Other States: 3–7 business days

Delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

International Shipping

MO PRO HOMES proudly ships to customers worldwide.

Estimated international delivery time:

  • 7–21 business days

International delivery timelines may vary depending on the destination country, customs clearance procedures, and the selected shipping carrier.

Please note that customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by their local authorities. These charges are not included in the product or shipping cost paid to MO PRO HOMES.

Bulk, Hospitality & Custom Orders

Bulk purchases, hospitality projects, corporate orders, and made-to-order products require additional production time before dispatch.

Estimated production time:

  • 7–21 business days, depending on the order quantity, product specifications, and customization requirements.

Our team will communicate the estimated production and delivery timeline before production begins.

Shipping Fees

Shipping charges are calculated based on your delivery location, package size, and the selected shipping method. Delivery fees will be displayed during checkout before payment is completed.

Delivery Tracking

Once your order has been dispatched, you will receive your shipment details via email or WhatsApp, including tracking information where available.

Please allow a short period for tracking information to become active after dispatch.

Delivery Delays

While we work with trusted logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather conditions
  • Public holidays
  • Courier operational disruptions
  • Industrial actions or strikes
  • Government restrictions
  • Customs inspections or clearance delays
  • Natural disasters or other unforeseen events

MO PRO HOMES shall not be held liable for delays arising from these circumstances. We will, however, make every reasonable effort to keep you informed and assist in resolving any delivery issues.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

MO PRO HOMES shall not be responsible for delayed, failed, or misdirected deliveries resulting from incorrect addresses, inaccurate contact details, or incomplete information provided by the customer.

Where re-delivery is required due to incorrect information, additional shipping charges may apply.

Failed Delivery Attempts

If our delivery partner is unable to complete delivery because:

  • the recipient is unavailable,
  • the provided contact number cannot be reached,
  • the delivery address is inaccessible,
  • or delivery is refused,

the courier may attempt re-delivery or return the parcel to us.

Any additional delivery or re-shipping costs resulting from failed delivery attempts will be the responsibility of the customer.

Inspection Upon Delivery

We encourage customers to inspect their order immediately upon delivery.

If you receive an order that is:

  • damaged,
  • incomplete,
  • incorrect,
  • or appears to have been tampered with,

please notify MO PRO HOMES within 48 hours of receiving the package.

To help us investigate and resolve the issue promptly, kindly provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

Failure to report delivery-related issues within 48 hours may affect our ability to process your request.

Risk of Loss

Ownership and responsibility for the products pass to the customer once the order has been successfully delivered to the delivery address provided during checkout.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: support@moprohomes.com

WhatsApp: +2347015500580

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (WAT)