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Exchange & Return Policy

Last updated: 07/07/2026

EXCHANGE & RETURN POLICY

Last Updated: July 2026

At MO PRO HOMES, we are committed to providing premium-quality bedding, bath, and home essentials. Every product undergoes careful inspection before it is packaged and dispatched.

Due to the personal and hygienic nature of many of our products, we maintain strict exchange and return guidelines to ensure the safety and satisfaction of all our customers.

By placing an order with MO PRO HOMES, you agree to the terms of this Exchange & Return Policy.

Return Eligibility

Eligible items may be returned within 7 days of receiving your order, provided all of the following conditions are met:

  • The item is unused.
  • The item has not been washed or laundered.
  • The item is in its original packaging.
  • All original tags, labels, and accessories are intact.
  • The item is in resalable condition.
  • Proof of purchase is provided.

To assist with the review process, MO PRO HOMES may request clear photographs or videos of the item before approving a return.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items cannot be returned or exchanged once delivered:

  • Used bedding or linens
  • Washed bedding or linens
  • Pillows
  • Mattress toppers
  • Bathrobes
  • Towels
  • Room sprays
  • Linen sprays
  • Reed diffusers
  • Used candles
  • Clearance or final sale items
  • Promotional or discounted items marked as non-returnable
  • Gift cards
  • Customized or personalized products
  • Corporate branded orders
  • Hospitality or hotel custom orders

Manufacturer Defects

If you believe you have received a product with a manufacturing defect, please notify us within 72 hours of delivery.

Your request should include:

  • Your order number
  • Clear photographs of the product
  • A short video showing the issue (where applicable)
  • A brief description of the defect

Once our team has inspected and confirmed the defect, we may, at our discretion:

  • Replace the product with the same item (subject to availability);
  • Repair the product where appropriate; or
  • Refer you to our Refund Policy if a replacement is unavailable.

Where a manufacturing defect is confirmed, MO PRO HOMES will bear the cost of return shipping.

Incorrect Items

If you receive an item different from what you ordered, please notify us within 48 hours of delivery.

Once verified, we will arrange for the incorrect item to be collected where applicable and dispatch the correct product at no additional cost to you.

Colour Variation

We make every effort to display our products as accurately as possible.

However, slight variations in colour may occur due to:

  • Mobile phone screens
  • Computer monitors
  • Lighting conditions
  • Professional photography and image editing

Such variations are normal and shall not be considered manufacturing defects or grounds for a return or exchange.

Exchange Policy

Eligible unused items may be exchanged for:

  • A different colour
  • A different size (where available)
  • Another product of equal or greater value

If the replacement item costs more than the original purchase, the customer must pay the price difference before the replacement is dispatched.

If the replacement item costs less, MO PRO HOMES may issue the balance as store credit for future purchases.

All exchanges are subject to product availability at the time the exchange request is approved.

Return Shipping Costs

Customers are responsible for the cost of returning approved items unless:

  • The wrong item was delivered by MO PRO HOMES; or
  • A verified manufacturing defect has been confirmed.

We recommend using a trackable shipping service when returning products, as MO PRO HOMES cannot be responsible for items lost in transit.

Items Damaged After Delivery

Our responsibility ends once your order has been delivered in good condition.

We cannot accept returns or exchanges for damage resulting from:

  • Improper washing or care
  • Use of bleach or harsh chemicals
  • Improper storage
  • Accidental damage
  • Misuse or negligence
  • Normal wear and tear

Please follow all care instructions provided with your purchase to help preserve the quality and longevity of your products.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with the following information:

  • Order Number
  • Full Name
  • Phone Number
  • Description of the issue
  • Relevant photographs or videos (where applicable)

Email: support@moprohomes.com

WhatsApp: +2347015500580

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM (WAT)